Returns & Refund

RETURN & REFUND POLICY

"Urban Zing" DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow exchange within 7 days of the delivery date for issues related to manufacturing defects or any size related issues & the exchanges for size issue will depend on the availability of (size requested for). 

 

Customers can exchange the order within 7 days from the date of delivery. (For orders placed outside sale duration)
The product must be in its original condition, unwashed, unworn, unused and with all tags attached & with its original packaging.
We reserve the right not to accept the exchange of products which
(i) We believe are being exchanged after use, washed or soiled or
(ii) are damaged (except where the exchange is on account of damaged goods having been delivered to you).

We will not be able to arrange reverse pickup of products unless confirmed by our Customer Experience Team. If you have received a defective product, send us images at contact@urban-zing.com & and we will get back to you, Once confirmed by the Customer Experience Team.
Once confirmed by our customer experience team, we will arrange the reverse pickup of Products within 48 hours of receiving the request.
Please ensure while exchanging the product the packaging is intact the way it was delivered.

EXCHANGE PROCESS

To exchange an item, please raise a request at contact@urban-zing.com with a clear photo or a video that shows the product’s defects. Once the return is approved your order will be picked up within 4 -5 working days.
The team will work on the refund after the product is received. Exchanges take 3-5 business .
In order to be eligible for a exchange, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it.